Everything you need to know at Beau à Voir!

FAQ - Frequently Asked Questions

WHAT IS YOUR RETURN POLICY FOR RENTAL EQUIPMENT?

Rental Period

Rentals are available for periods specified at the time of booking. Rental periods begin on the date and time agreed upon at the time of booking and end on the date and time specified in the rental agreement. Any excess period may result in additional charges.

Inspection upon receipt

The customer is required to inspect the rental equipment upon receipt. Any damage or malfunction must be reported immediately to the rental representative.

Late Returns

Late returns are subject to additional charges, calculated at the rental rate per additional hour or day, as applicable.

Return Condition

The equipment must be returned in the same condition in which it was rented, with the exception of normal wear and tear. Any damage other than normal wear and tear will be charged to the customer.

Return Process

The customer is responsible for returning the rental equipment to the agreed location and within the specified time frame. The customer must also ensure that the equipment is properly packed for transport, using the packaging provided at the time of rental.

Security Deposit Refund

Any security deposit will be refunded to the customer upon satisfactory inspection of the returned equipment. Any repair or replacement costs due to damage will be deducted from the security deposit.

Booking Cancellation

Cancellations must be made at least 24 hours before the scheduled rental period start date and time to receive a full refund. Late cancellations may be subject to cancellation fees.

Customer Responsibility

The customer is fully responsible for the rental equipment during the rental period and until it is returned to the rental company. This includes liability for any damage, loss or theft during this period.

DO I NEED INSURANCE?

Insurance To ensure the safety and protection of our equipment, we ask all our clients to take out insurance covering the rental of the equipment. This measure is essential to cover possible damage, loss or theft during the rental period.

Why is insurance necessary?

Renting AV equipment involves a significant responsibility. By taking out insurance, you protect yourself against unexpected costs in the event of damage or loss of the equipment. This allows you to fully concentrate on your project without worry.

How to take out insurance?

Via your own insurer: You can contact your current insurer to check if your insurance policy covers the rental of AV equipment or to add this coverage.

Via our trusted partner: We have established a partnership with Plan B Solution Tournage, a specialized insurance company that offers policies adapted to our needs. For more information and to quickly apply online, please click here.

Proof of Insurance

Proof of insurance must be provided before delivery or collection of equipment. This allows us to ensure that everything is in order and to provide you with a smooth and secure rental experience.

If you have any questions regarding insurance or need help finding suitable coverage, please do not hesitate to contact us. Our team is here to assist you and provide you with all the necessary information.

Thank you for choosing Beau à Voir for your audiovisual equipment needs. We look forward to contributing to the success of your project.

STUDIO BOOKING POLICY

Thank you for choosing Beau à Voir for your creative photo and video projects. To ensure a smooth and hassle-free experience, please read our booking policy below:

Booking

Online Booking: All bookings must be made directly on our website at www.beauavoir.com. You can view our calendar and available time slots when you make your booking.
Full Payment: The full amount of your booking is required at the time of confirmation. A $200 deposit will be taken and refunded within 24 to 48 hours after your session.
Minimum Duration: Reservations must be made for a minimum duration of 4 hours.
Email Confirmation: You will receive a confirmation email after your booking, followed by a reminder 72 hours before your studio session.

Cancellation and Modification

Modifications: You can change the date of your reservation free of charge up to 3 days before the session, subject to availability. Contact us at info@beauavoir.com. No changes will be accepted if they do not respect the 3-day cancellation deadline before booking.
Cancellation: Any cancellation that does not respect the 3-day cancellation deadline will result in a fee equal to 50% of the total amount. In the event of a no-show, no refund will be given.

Beau à Voir Commitment

We are committed to providing you with a space in good condition for your photo and video sessions, but we cannot guarantee that the studio will perfectly meet all of your specific needs.

Renter's Responsibility

The renter is fully responsible for any damage or loss to the studio and its equipment during the rental period. In the event of a problem, the cost of repair or replacement will be the responsibility of the renter.

Reporting Breakage or Loss

Any breakage or loss must be reported immediately to Beau à Voir management, and a written declaration must be provided promptly.
Financial Responsibility: In the event of breakage, the renter will be responsible for the cost of repairing or replacing damaged equipment. Beau à Voir will provide an estimate of the associated costs and will deduct these costs from the security deposit or bill the renter directly if the deposit is insufficient.

Security Deposit

A deposit of $200 is required at the time of booking. It will be refunded within 24 to 48 hours after the studio inspection, provided that it is in good condition. If damage is found, Beau à Voir reserves the right to withhold all or part of the deposit.

Overtime

Overtime is billed at $100 per hour. Any extension must be reported to Beau à Voir in advance. In the event of unauthorized use of the studio beyond the reserved time, additional charges will apply.

Maximum Capacity

A maximum of 15 people are allowed in the studio at any time, including the renter, participants and staff. Respecting this limit is essential to ensure the safety and comfort of all.

Parking

Free parking spaces are available outside the building. If full, paid parking options are available in the building's private parking lot via Clicknpark.